We are committed to bringing you durable, reliable products. No matter in terms of product design, quality control, safety, etc., we will not disappoint your expectations of Airwit. However, if you are not completely satisfied with your purchase, we will happily accept returns as long as the product is unused and returned in its original packaging.
Return Instructions
01 ---American customers can return their products to our American warehouse.
02 ---Products without quality-related issues can be returned within 30 days after receiving your order. Any used product is not eligible for return. Items returned must be unused, with original labels and packaging.
03 ---Our product warranty period is 30 days，If there is a defect during the warranty period and the customer service receives a valid claim, we can provide you with replacement, repair services or replacement of new parts. We will be responsible for all shipping costs.
Return Conditions
1-The returned items must be in an unused state and in the original packaging.
2-We do not accept returned items that have been worn, damaged, washed or altered in any way.
Return Label
1-Due to product quality problems, we will provide you with a return label, print the return label and stick it firmly on the outside of your return package.
2-Except for the product quality problems, you need to bear the cost of return.
Exchange Policy
1-The returned items must be in an unused state and in the original packaging.
2-We will exchange the item you need after receiving the returned item
Return Fee & Refund
1-Product quality problems, airwitcare@gmail.com pays the return shipping fee.
2-Any other issues, such as I don’t like it/I can’t use it/It’s not my choice, etc. You need to pay a return fee.
3-Refund will be processed within 7 days after receiving your package.
4-The refund will be issued to your original payment account according to your request.
5-We ensure that your refund is processed accurately and promptly.
6-Contact email: airwitcare@gmail.com